Terms of Use

These Terms of Use (“Terms”) govern access to and use of the SarvaDoc website, applications, smart-device integrations, clinical-support services, Center of Excellence platform, patient applications, APIs, and related technology services collectively referred to as the “SarvaDoc Platform” or “Services.”

SarvaDoc is operated by Sarvadoc Technologies Pvt. Ltd. (“SarvaDoc”, “we”, “our”, or “us”).

The SarvaDoc Platform is an AI-enabled healthcare technology platform intended to support healthcare professionals, frontline healthcare workers, healthcare institutions, government healthcare programs, and patients.

By accessing or using the Services, you agree to these Terms and our Privacy Policy.

If you use SarvaDoc on behalf of a hospital, government department, healthcare institution, organization, or other entity, you represent that you are authorized to use the Services on its behalf.

SarvaDoc provides technology that may support:

• patient registration and encounter management;
• clinical documentation;
• AI-assisted history taking;
• AI-assisted triage;
• clinical decision support;
• differential-diagnosis support;
• referral workflows;
• connected diagnostic-device capture;
• medical report and prescription processing;
• consultation audio processing;
• smart-glasses workflows;
• tele-supervision and clinical escalation;
• patient health-record access;
• ABDM interoperability;
• clinical workflow analytics; and
• healthcare program monitoring.

Specific features available to a user depend on the deployment, healthcare institution, user role, device configuration, and applicable agreements.

SarvaDoc is not a hospital, clinic, pharmacy, diagnostic laboratory, ambulance service, or independent medical practitioner.

SarvaDoc provides technology to assist authorized healthcare professionals and institutions.

Except where expressly stated otherwise:

• medical care is provided by independent healthcare professionals or healthcare institutions;
• SarvaDoc does not independently establish a doctor-patient relationship;
• SarvaDoc does not independently prescribe medicines;
• SarvaDoc does not independently make final diagnoses;
• SarvaDoc does not independently determine treatment; and
• SarvaDoc does not replace professional clinical judgment.

Doctors and other appropriately authorized healthcare professionals remain responsible for clinical decisions and patient care.

SarvaDoc uses artificial intelligence and other computational systems to assist healthcare delivery.

AI functionality may include:

• understanding clinical conversations;
• generating suggested triage questions;
• identifying potentially relevant symptoms or missing information;
• summarizing consultations;
• extracting information from medical documents;
• suggesting possible differential considerations;
• identifying clinical red flags;
• generating draft clinical documentation;
• generating draft referral documentation; and
• providing workflow recommendations.

SarvaDoc must not be relied upon as the sole method for identifying or managing a medical emergency.

If a patient appears to require emergency medical attention, users must follow applicable emergency protocols and seek immediate professional medical assistance.

Users must not delay:

• calling emergency services;
• transferring a patient;
• initiating emergency protocols;
• providing clinically indicated treatment; or
• seeking specialist support

while waiting for SarvaDoc, an AI recommendation, network connectivity, or a Center of Excellence response.

Healthcare professionals using SarvaDoc represent that they:

• possess the qualifications, registrations, permissions, or authority required for their role;
• will use SarvaDoc within their professional scope of practice;
• will comply with applicable medical and professional standards;
• will independently review clinically significant AI-generated outputs;
• will ensure documentation entered into the patient’s health record is reasonably accurate; and
• will not represent AI-generated output as independently verified medical fact without appropriate review.

SarvaDoc does not independently verify every user’s professional qualification unless such verification forms part of the applicable institutional deployment.

SarvaDoc may be used by ASHA workers, ANMs, Community Health Officers, and other frontline healthcare personnel.

The Platform may guide these users through:

• structured patient intake;
• screening;
• protocol-based questions;
• diagnostic-device capture;
• risk identification;
• referral workflows; and
• escalation to qualified healthcare professionals.

Such functionality does not expand a worker’s legally permitted clinical scope.

Frontline workers must follow applicable government protocols, institutional policies, training requirements, and escalation rules.

SarvaDoc may be deployed by:

• State Governments;
• government health departments;
• public health programs;
• hospitals;
• PHCs;
• CHCs;
• medical colleges;
• district hospitals; and
• other healthcare organizations.

Where SarvaDoc is deployed under a separate master services agreement, government contract, tender, memorandum of understanding, data-processing agreement, business associate arrangement, or similar institutional agreement, that agreement will govern the institutional deployment.

If there is a conflict between these public Terms and a signed institutional agreement, the signed institutional agreement will prevail for that deployment to the extent of the conflict.

Institutions are responsible for:

• providing appropriate user authorization;
• defining permitted clinical workflows;
• training authorized users;
• configuring access according to staff roles; and
• ensuring use complies with applicable healthcare regulations and institutional policies.

SarvaDoc may integrate with Meta glasses or other approved wearable devices.

These devices may enable:

• audio capture;
• clinical conversation processing;
• photographs;
• document capture;
• video capture;
• hands-free interaction; and
• remote clinical collaboration.

Users must use recording capabilities only for approved healthcare purposes.

Users must not use SarvaDoc-enabled wearable devices for:

• covert surveillance;
• unauthorized recording;
• recording unrelated individuals;
• recording in prohibited areas;
• personal surveillance;
• harassment; or
• any unlawful purpose.

Appropriate patient notice and consent must be obtained where required.

SarvaDoc may process consultation audio through supported smart glasses, mobile applications, tablets, or other approved devices.

Audio may be used to:

• generate transcripts;
• understand clinical context;
• suggest relevant questions;
• create encounter summaries; and
• generate clinical documentation.

Healthcare professionals and institutions are responsible for following applicable notice and consent requirements before activating recording or audio-processing functionality.

Raw audio retention may vary by deployment configuration.

SarvaDoc may support capture or processing of clinical images or video including:

• prescriptions;
• laboratory reports;
• wounds;
• visible clinical findings;
• diagnostic-device screens;
• medical documents; and
• live clinical or tele-supervision video.

Users should capture only information reasonably required for the healthcare workflow.

Users must take reasonable steps to avoid capturing unrelated individuals or unnecessary personal information.

SarvaDoc may integrate with devices including:

• blood-pressure monitors;
• glucometers;
• ECG devices;
• pulse oximeters;
• thermometers;
• digital stethoscopes; and
• other approved diagnostic devices.

SarvaDoc may display, store, transmit, or analyze readings received from such devices.

Unless SarvaDoc itself manufactures the device, the underlying medical device remains subject to its manufacturer’s specifications, regulatory status, calibration requirements, warranties, and instructions for use.

SarvaDoc does not guarantee the accuracy of measurements generated by a third-party device. Users should verify clinically significant extracted information against the original source document where required.

Healthcare professionals must verify clinically unexpected or implausible readings where appropriate.

SarvaDoc may use AI systems to process:

• prescriptions;
• laboratory reports;
• discharge summaries;
• medical records;
• referral documents; and
• other clinical materials.

Automated document extraction may contain errors.

Users should verify clinically significant extracted information against the original source document where required.

The original medical document remains the authoritative source where there is a discrepancy between the original and an AI-generated extraction.

SarvaDoc may integrate with the Ayushman Bharat Digital Mission (“ABDM”).

Depending on the deployment, SarvaDoc may support:

• ABHA identification;
• care-context creation or linking;
• health-record creation;
• health-record exchange;
• consent-based access; and
• other approved ABDM workflows.

Access to an ABHA identifier does not provide unrestricted access to a patient’s health records.

All ABDM functionality must be used according to applicable ABDM requirements, consent mechanisms, institutional policies, and law.

Users must not:

• impersonate another person;
• access another person’s ABHA-linked information without authorization;
• attempt to circumvent consent mechanisms; or
• misuse ABDM credentials or health records.

SarvaDoc may provide a patient-facing application or portal.

Patients may use it to:

• view consultation summaries;
• access prescriptions;
• view medical reports;
• track referrals;
• view historical encounters;
• receive reminders;
• access follow-up information; and
• participate in consent-based record sharing.

Information displayed in the patient application does not replace a medical consultation.

Patients should contact a qualified healthcare professional for medical advice, diagnosis, treatment, or interpretation of clinically significant information.

Certain SarvaDoc deployments may include a Center of Excellence (“COE”) through which authorized healthcare professionals provide:

• case review;
• specialist support;
• clinical escalation;
• supervision;
• referral assistance; and
• quality monitoring.

Availability of COE support is not guaranteed at all times unless otherwise specified in an institutional service-level agreement.

Users must not delay urgent medical care while awaiting COE assistance.

Certain Services require a registered user account.

Users must:

• provide accurate registration information;
• maintain the confidentiality of credentials;
• use only accounts assigned to them;
• not share authentication credentials;
• immediately report suspected unauthorized access; and
• comply with applicable multi-factor authentication requirements.

Institutional administrators may manage account creation, suspension, role assignment, and termination.

Users are responsible for activities conducted through their account where such activities result from failure to reasonably protect their credentials.

Access to SarvaDoc may depend on user role.

Roles may include:

• patient;
• ASHA worker;
• ANM;
• Community Health Officer;
• doctor;
• nurse;
• specialist;
• hospital administrator;
• COE clinician;
• program administrator; and
• system administrator.

Users may access only information required for their authorized role.

Attempting to access information outside an authorized scope is prohibited.

Users must:

• provide reasonably accurate information;
• maintain appropriate confidentiality;
• use SarvaDoc only for authorized purposes;
• follow clinical and institutional protocols;
• respect patient privacy;
• review clinically relevant AI-generated outputs;
• protect login credentials;
• maintain approved devices reasonably securely;
• report suspected security incidents;
• keep application credentials and login details safe; and
• not deliberately input false or misleading patient information.

You may not use SarvaDoc to:

• violate any applicable law;
• impersonate another person;
• access health records without authorization;
• conduct unauthorized surveillance;
• record patients without required notice or authorization;
• harm or discriminate against another person;
• develop malware;
• circumvent security controls;
• extract credentials;
• perform unauthorized penetration testing;
• scrape or systematically extract protected information;
• reverse engineer restricted portions of the Platform except where legally permitted;
• train competing AI models using protected SarvaDoc output or proprietary materials without authorization;
• use the Services to make fully autonomous clinical decisions where human oversight is required;
• intentionally submit harmful or malicious content; or
• interfere with the operation of the Services.

Use of personal data through SarvaDoc is governed by the SarvaDoc Privacy Policy and, where applicable, agreements with the relevant healthcare institution or government authority.

The Privacy Policy explains, among other things:

• categories of information processed;
• consultation audio processing;
• image and report processing;
• diagnostic-device information;
• artificial-intelligence processing;
• ABDM integration;
• data sharing;
• data retention;
• individual rights; and
• security practices.

The Privacy Policy forms part of these Terms.

SarvaDoc may use specialized third-party AI technologies.

Depending on the deployment, these may include services from providers such as:

• Google / Gemini; and
• Anthropic / Claude.

Other AI services may also be used. Such services may support functions including:

• consultation understanding;
• real-time triage-question generation;
• summarization;
• OCR;
• medical-document processing; and
• structured information extraction.

The specific AI architecture may vary by deployment.

Government or institutional installations may use different providers, private models, locally hosted models, or restricted AI processing based on contractual and security requirements.

SarvaDoc may interact with third-party technologies including:

• smart-glasses platforms;
• mobile operating systems;
• cloud providers;
• diagnostic devices;
• laboratories;
• hospital information systems;
• government health systems;
• communications providers; and
• ABDM infrastructure.

Third-party products may be governed by their own terms.

SarvaDoc is not responsible for failures or limitations of independent third-party services outside its reasonable control.

We aim to provide reliable Services but do not guarantee uninterrupted availability.

Service may be affected by:

• internet connectivity;
• mobile-network coverage;
• third-party APIs;
• cloud infrastructure;
• hardware failure;
• maintenance;
• cybersecurity incidents;
• emergency maintenance;
• government infrastructure; or
• circumstances beyond our reasonable control.

SarvaDoc may provide offline or degraded functionality for certain workflows, but such functionality may not be available for every Service.

Clinical users should maintain appropriate fallback procedures.

SarvaDoc may:

• update the Platform;
• modify AI models;
• update clinical workflows;
• improve security;
• update device integrations;
• discontinue obsolete functionality; or
• introduce new features.

Material changes affecting an institutional deployment may be governed by the applicable institutional agreement or change-management procedure.

High-impact clinical AI changes may be subject to additional validation or governance before deployment.

SarvaDoc may incorporate:

• government health protocols;
• institutional protocols;
• clinical pathways;
• public-health guidelines; and
• other approved healthcare guidance.

Protocols may differ by:

• geography;
• institution;
• patient population;
• user role; and
• healthcare program.

The presence of a protocol in SarvaDoc does not eliminate the need for professional clinical judgment.

Where institutional policies conflict with generic SarvaDoc guidance, authorized institutional protocols should govern subject to applicable law.

The SarvaDoc Platform, including its:

• software;
• user interfaces;
• models developed by SarvaDoc;
• workflows;
• algorithms;
• prompts;
• protocol engines;
• designs;
• documentation;
• trademarks;
• logos;
• analytics; and
• proprietary technology

is owned by SarvaDoc or its licensors.

Subject to these Terms and applicable institutional agreements, users receive a limited, non-exclusive, non-transferable right to use the Services for authorized purposes.

No ownership rights are transferred to users.

As between SarvaDoc and the relevant patient, healthcare provider, institution, or government authority, ownership and control of clinical data will be determined by applicable law and the relevant institutional agreement.

SarvaDoc does not claim ownership of a patient’s underlying medical information merely because it is processed through the Platform.

Users grant SarvaDoc the limited rights necessary to process information for authorized provision, operation, security, and improvement of the Services, subject to applicable privacy requirements and contractual restrictions.

Users may provide suggestions, comments, or feedback about SarvaDoc.

Unless otherwise agreed, SarvaDoc may use general product feedback to improve the Platform without an obligation to compensate the person providing the feedback.

This does not grant SarvaDoc ownership of patient health information.

SarvaDoc implements reasonable technical and organizational safeguards appropriate to the nature of its Services.

These may include:

• encryption;
• role-based access control;
• multifactor authentication;
• device controls;
• audit logging;
• access monitoring;
• vulnerability management;
• incident response;
• secure backups; and
• business-continuity controls.

Users must immediately notify SarvaDoc or their institutional administrator of suspected:

• unauthorized access;
• credential compromise;
• device loss;
• privacy breach; or
• cybersecurity incident.

SarvaDoc or an authorized institutional administrator may suspend or terminate access where:

• these Terms are materially violated;
• unauthorized access is suspected;
• patient safety may be at risk;
• security may be compromised;
• required payments remain outstanding under an applicable commercial agreement;
• a user’s institutional authorization ends; or
• suspension is required by law or government authority.

Where feasible, appropriate notice will be provided.

Certain provisions of these Terms will survive termination, including provisions relating to confidentiality, intellectual property, liability, and dispute resolution.

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

SarvaDoc does not warrant that:

• the Platform will always be uninterrupted;
• every transcription will be accurate;
• every AI output will be correct;
• every diagnostic-device transmission will be error-free;
• every third-party integration will always be available; or
• use of SarvaDoc will guarantee a particular clinical outcome.

Nothing in these Terms excludes obligations that cannot lawfully be excluded.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Subject to applicable law and any separate institutional agreement, SarvaDoc will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the Platform.

SarvaDoc is not responsible for a healthcare professional’s independent clinical decision merely because SarvaDoc technology was used during the encounter.

However, these Terms do not waive liability arising from SarvaDoc’s own obligations where applicable law does not permit such waiver.

For institutional deployments, liability limitations should be governed by the applicable signed agreement.

To the extent permitted by applicable law, users acting outside an institutional deployment agree to indemnify SarvaDoc against third-party claims arising from:

• intentional misuse of the Platform;
• unauthorized access to patient information;
• unlawful recording;
• infringement of third-party rights; or
• material violation of these Terms.

This provision does not apply where prohibited by applicable law.

Institutional indemnification obligations, if any, will be governed by the applicable signed agreement.

Nothing in these public Terms overrides:

• mandatory government procurement conditions;
• statutory healthcare obligations;
• applicable government data policies;
• legally binding tenders;
• institutional service agreements;
• data-processing agreements; or
• government cybersecurity requirements.

Such requirements may impose stronger obligations than these Terms.

SarvaDoc may update these Terms from time to time to reflect:

• new Services;
• changes in law;
• regulatory developments;
• security requirements;
• changes in technology; or
• changes in business operations.

Material changes will be communicated through reasonable means.

The current version will be published on the SarvaDoc website with its effective date.

Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

Users may receive service-related electronic communications including:

• security notices;
• system alerts;
• account notifications;
• policy updates;
• appointment or follow-up reminders; and
• operational communications.

Service-related communications may be necessary for use of SarvaDoc.

Marketing communications, where offered, will be subject to applicable consent and opt-out requirements.

These Terms will be governed by the laws of India, without prejudice to mandatory rights or laws that apply to a particular user or government deployment.

Institutional and government deployments may specify their own governing-law and dispute-resolution provisions in the applicable agreement.

Users should first attempt to resolve concerns by contacting SarvaDoc.

If a dispute cannot be resolved amicably, disputes relating to direct use of SarvaDoc will be resolved according to the dispute-resolution mechanism and jurisdiction of courts of New Delhi, India.

For government, hospital, or institutional deployments, the dispute-resolution provisions of the applicable signed agreement will prevail.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

Failure by SarvaDoc to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SarvaDoc may assign its rights or obligations as part of:

• a corporate restructuring;
• merger;
• acquisition;
• transfer of business; or
• other lawful corporate transaction,

subject to applicable law and contractual obligations.

Users may not transfer institutional access credentials or rights without authorization.

For ordinary website and direct-user use, these Terms together with the Privacy Policy constitute the agreement governing use of the SarvaDoc Platform.

For institutional deployments, these Terms should be read together with the applicable:

• master services agreement;
• government contract;
• statement of work;
• data-processing agreement;
• business associate or confidentiality agreement;
• service-level agreement; and
• other signed contractual documents.

Where those documents conflict with these Terms, the signed institutional documents will prevail for that deployment.

Questions concerning these Terms may be directed to:

• Platform: SarvaDoc
• Legal Entity: Sarvadoc Technologies Pvt. Ltd.
• Registered Address: Innov8 OKHLA, 3rd Floor, 211, OKHLA INDL. ESTATE PHASE -III NEW DELHI 110020
• Legal Email: [email protected]
• Privacy Email: [email protected]
• Support Email: [email protected]

For questions concerning patient care or a medical record created by a specific hospital, PHC, CHC, doctor, or government program, users should also contact the relevant healthcare provider or institution.